Shipping policy

Last updated: September 2, 2026

Where we ship

United States, Canada, Mexico, the United Kingdom, EU/EEA countries (Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden), Switzerland, Australia, New Zealand, Hong Kong, Macau, Taiwan, Singapore, South Korea, Malaysia, Thailand, Indonesia, the Philippines, the UAE and Israel. If your country is not offered at checkout, email us before ordering.

How long before your order ships

Yu_Nagi TCG works with a network of partner shops across Japan. After you order, each item is collected from the partner shop, checked at our Kawasaki office for authenticity and condition (including signs of resealing on boxes), packed, and handed to the carrier. Typical dispatch times:

  • Single cards and graded cards: 5–10 business days
  • Booster boxes, cases and sealed products: 3–10 business days
  • Pre-order items: within 3 business days after the release date and arrival at our office

Business days are Monday to Friday, Japan time, excluding Japanese public holidays. Dispatch can take longer during Golden Week (late April–early May), Obon (mid-August) and the New Year period (late December–early January); we will email you if your order is affected. If we cannot secure an item, we tell you within 3 business days and refund it in full (see our Returns & Refund Policy).

Carriers and transit time

We ship with FedEx International Priority or DHL Express, fully tracked. Transit after dispatch is typically 2–7 business days to North America, Europe and Australia, and 2–5 business days to Asia. In total, most orders arrive within 2–3 weeks of ordering; the latest expected arrival is 30 days after your order. You will receive a tracking number by email when your parcel is dispatched.

One parcel per order

Each order ships as one consignment. Separate orders are shipped and charged separately; to combine items, place them in the same cart. We cannot merge orders after checkout.

Shipping fees

Charged per order, in USD.

  • Single cards and graded cards: $12 — free when shipped with a booster box
  • Booster boxes: 1 box $24 · 2–4 boxes $32 · 5–8 boxes $40 · 9–16 boxes $50 · 17–24 boxes $100 · 25–36 boxes $130 · 37–48 boxes $160
  • Cartons / cases: $50 per carton

All parcels are insured for the declared value.

Customs duties, import taxes and carrier fees — please read before ordering

Our prices and shipping fees do not include import duties, import VAT/GST, sales tax or customs clearance fees. All parcels are shipped Delivered At Place (DAP): you are the importer of record, and the carrier will contact you (usually by email or SMS, before delivery) to collect any charges due in your country. We declare the full purchase price on every customs form. We do not under-declare values or mark parcels as gifts, and we cannot accept requests to do so.

What to expect, as a guide (rates change; check with your customs authority for the exact amount):

  • United States: since 29 August 2025 there is no duty-free threshold for goods entering the US — every parcel is assessed. Expect duty of roughly 10–15% of the item value, plus a carrier processing fee (typically $10–20). Sales tax is not collected by us.
  • EU: since 1 July 2026 there is no duty-free threshold. Parcels up to €150 pay a flat customs duty of €3 per product type plus import VAT at your country's rate (17–27%, e.g. Germany 19%, France 20%, Netherlands 21%). Parcels over €150 pay the standard duty rate — currently 0% for trading cards (HS 9504.40) — plus import VAT. Carriers add a clearance fee of roughly €10–20.
  • United Kingdom: import VAT of 20% on the full value; goods over £135 may also pay duty; plus a carrier fee of about £10–15.
  • Other countries: duty and tax according to local rules; Australia, for example, charges 10% GST.

If you decline to pay the import charges, the carrier returns the parcel to us. See "Parcels refused or returned undelivered" in our Returns & Refund Policy for how the refund is calculated.

Lost or damaged in transit

If tracking shows no movement for 10 days, or the parcel arrives damaged, contact us within 7 days of delivery (or of the expected delivery date) with photos. We will file the carrier claim and send a replacement or refund; you do not need to deal with the carrier yourself.

Address changes

We can change the address only before dispatch. Parcels returned because of an incomplete or incorrect address are handled as "returned undelivered" in the Returns & Refund Policy; reshipment is charged at the standard fee.