Refund policy
Last updated: September 2, 2026
This policy has three parts: (1) rules that apply to everyone, (2) additional statutory rights for customers in the EU, EEA and UK, and (3) rules for customers in the United States and all other countries. Where a section for your region says something different from the general rules, the section for your region applies.
1. For all customers
Return window. You may request a return within 14 days after the day you receive your order.
How to start a return. Email yuto.happy.ebay@gmail.com with your order number and the item(s) you want to return. We will confirm the return address (Kawasaki, Kanagawa, Japan) and instructions within 2 business days. Please do not ship anything back before receiving our confirmation; unrequested returns cannot be matched to an order and may be delayed.
Condition of returned items. Please return items in the condition you received them, including any card sleeves, top loaders, PSA/BGS cases and original packaging. Sealed products (booster boxes, cases, packs) that have been opened, and graded cards whose slabs have been cracked or tampered with, have lost most of their resale value; we will deduct that loss from your refund (see the regional sections for the exact rule).
Return shipping. Return shipping is paid by you, except when the item arrived damaged, defective, or is not the item you ordered — in those cases we pay. Please use a tracked service; we cannot refund a return that never reaches us. As a guide, tracked shipping of a single card from the US or Europe to Japan typically costs USD/EUR 15–40; a booster box USD/EUR 40–80.
Damaged, defective or wrong items. Inspect your order when it arrives. If anything is damaged, defective, or different from what you ordered, email us within 7 days of delivery with photos of the item and the packaging. We will offer a replacement (where we can source one), a partial refund, or a full refund including all shipping costs. This does not limit your legal rights in your country.
Refund method and timing. Refunds go to the original payment method. We refund within 14 days after we receive the returned item, or after you send us proof of shipment, whichever is earlier. Your bank or card issuer may take a further 3–10 business days to post it.
Customs duties, import VAT and carrier fees. These are charged by your country, not by us, and are not part of our price. We cannot refund them. If you paid duties on an item you later return, you may be able to reclaim them from your customs authority; we will provide the documents you need.
Parcels refused or returned undelivered. If a parcel comes back to us because it was refused, duties were not paid, the address was incomplete, or it was not collected, we will email you when it arrives. You can choose reshipment (you pay the new shipping fee and any return charges billed to us by the carrier) or a refund, handled under the rules for your region below.
Cancelling before dispatch. You may cancel free of charge at any time before we send your dispatch confirmation. Because most items are sourced for your order (see our Shipping Policy), we appreciate cancellations as early as possible.
If we cannot fulfil your order. Every item is confirmed with our partner shops after you order. If an item turns out to be unavailable or fails our condition check, we will tell you within 3 business days and refund that item in full, including its share of shipping, within 14 days. You can also choose to wait for a replacement or accept a comparable alternative.
2. Customers in the EU, EEA and UK — your right of withdrawal
If you live in the European Union, Norway, Iceland, Liechtenstein or the United Kingdom, you have a statutory right to withdraw from your purchase. Nothing in this policy limits that right.
Right to withdraw. You may withdraw from the contract within 14 days from the day you (or a person you name, other than the carrier) take physical possession of the goods, without giving any reason. For an order delivered in several parcels, the period runs from the last parcel.
How to withdraw. Tell us by a clear statement — an email to yuto.happy.ebay@gmail.com is enough. You may use the model withdrawal form at the end of this policy, but you do not have to. Sending your notice before the 14-day period ends is sufficient.
Returning the goods. Send the goods back to us at the address we confirm, without undue delay and no later than 14 days after you told us you are withdrawing. You bear the direct cost of returning the goods; the estimated cost of tracked shipping from the EU/UK to Japan is EUR/GBP 15–40 for cards and EUR/GBP 40–80 for sealed boxes.
Refund. We will refund all payments received from you, including the cost of standard delivery (but not any extra cost from choosing a faster delivery option), without undue delay and no later than 14 days after the day we are informed of your withdrawal. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them, whichever is earlier. We use the same means of payment you used unless you expressly agree otherwise; you will not be charged for the refund.
Diminished value. You are liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. For our products this means: opening a sealed booster box, case or pack, removing a card from its graded slab, or damaging a card removes most of its value, and we will deduct that loss from your refund. Examining an item, opening the outer shipping box and protective packaging does not reduce your refund.
Refused or uncollected parcels. If you refuse delivery or do not pay the import charges and the parcel returns to us, we treat this as a withdrawal. We refund the price and standard delivery as above, minus the return-to-sender charge the carrier bills us (typically EUR 20–60), which is the direct cost of returning the goods.
Faulty or mis-described goods. Independently of the right of withdrawal, you have statutory remedies (repair, replacement, price reduction or refund) under your national law if goods do not conform to the contract. Contact us and we will resolve it, with return shipping at our expense.
3. Customers in the United States and all other countries
Change-of-mind returns. Within 14 days of delivery you may return items that are in the condition you received them. Sealed products that have been opened and graded cards removed from their slabs cannot be returned unless faulty. Once we receive the item, we refund the item price less the original outbound shipping fee; you pay return shipping.
Refused or uncollected parcels. If a parcel is refused, import charges are not paid, or the address was incorrect, and the parcel returns to us, we refund the item price less (a) the original outbound shipping fee and (b) any return-to-sender charge the carrier bills us. If the parcel is destroyed or abandoned by customs instead of returned, we are unable to refund.
Damaged, defective or wrong items are handled under section 1, at our expense.
Governing law. These terms are governed by the laws of Japan. If you are a consumer, you also benefit from any mandatory consumer protection rules of the country where you live.
Model withdrawal form
(EU/EEA/UK customers only — complete and return this form only if you wish to withdraw from the contract.)
To: Yu_Nagi TCG (YUTO ITO), Vira kuore 401, 1-22-6 Arima, Miyamae-ku, Kawasaki, Kanagawa 216-0003, Japan — yuto.happy.ebay@gmail.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.